Service Coordinator

Experience: 2 to 5 Years

Location: Coimbatore

Key Responsibilities:

• Coordinate customer service calls and assign jobs to field/service engineers.
• Monitor call status, follow up on pending calls, and ensure timely closure as per SLA.
• Handle customer escalations, AMC/warranty coordination, and vendor/OEM follow-ups.
• Maintain service records, CRM/ticket updates, and prepare daily/weekly MIS reports.

Required Skills:

• 2 to 5 years of experience in service coordination/customer support.
• Good communication
• Knowledge of IT hardware/service operations is preferred.
• Proficiency in Excel, CRM/ticketing tools and good follow-up skills.

HR Contact No: [phone removed] / [phone removed]