Service Coordinator(Hindi Speaking)

Role & responsibilities-

• Serve as the main point of contact for customers seeking service information, updates, or assistance.
• Address customer inquiries, concerns, and service related issues promptly and professionally,
• Track service requests and escalate issues when necessary to ensure resolution.
• Schedule and assign service calls or tasks to appropriate technicians or service teams.
• Monitor the progress of service tasks to ensure that deadlines are met and quality standards are upheld.
• Collaborate with various departments (ex, operations, field teams, and management) to streamline workflows.
• Maintain accurate and up-to-date records of all service requests, schedules, and customer interactions.
• Prepare and submit daily, weekly, or monthly reports on service status, customer feedback, and team performance.
• Coordinate with external vendors or service providers to ensure timely delivery and resolution of third-party services.
• Ensure vendors adhere to company standards and timelines.
• Identify and resolve service related issues in a proactive manner.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Recommend and implement improvements to processes, tools, and procedures to increase efficiency and service quality.

Key Requirements-

• Excellent communication and interpersonal skills
• Experience in service coordination, scheduling, and task assignment
• Proficiency in Excel
• Good organizational and time management skills
• Ability to track service progress and ensure timely completion
• Experience in handling escalations and resolving customer issues
• Ability to prepare reports (daily, weekly, monthly)
• Proactive approach to identifying and resolving service issues
• Willingness to work in a fast-paced environment