Service Coordinator - Delhi

Role & responsibilities

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.

• To handle customer complaints and ensure resolution;

• Guiding Technicians for non-solvable complaints on their own.

• Visiting consumers site along with Technicians on random basis to understand their ways of working.

• Quality of complaint closure

• Extensive travel of 16-20 days in a month

• Managing Set of Technicians

• Market Visit - Dealer Visit and Consumer Site visit

• Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement Shop Meets as per sales team requests in various towns of the division.

• Product Panel display - at distribution/dealer/sub-dealer's counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA

• Training to SO – newly inducted

• Accompanying Sos in business meetings, whenever required

• He may be allotted any additional responsibility necessitated at the unit

• Job is transferable from one division to another division, as per company's requirement.

Preferred Candidates- Bath ware Industry/Division

Role: Customer Success, Service & Operations - Other

Industry Type: Retail

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduate