Service Coordinator - Chennai

Job Description:

1. Must have Service Coordination in Automobile/ Consumer Electrical/Electronic Manufacture.

2. To ensure timely completion of service complaints.

3. Spare Parts - To monitor spare parts movement from factory to branch offices,Service Franchisees evaluation

4. Franchisee Claims - To co-ordinate & collect all the franchisee claims from branches & to check for any deviations before approval.

5. OG Call Service Income - Branch service technicians service charges report preparation and if there is any clarification about the less amount referring to call details, will inquire and submit report.

6. Coordination with Branches - To co-ordinate with branches for any clarification in CRM & reports generation. Reports.

7. Franchisees Outstanding - Franchisee Outstanding Follow-Up with

Branch Supervisor about over limit days franchisees as per guidance.

8. CRM / Mobile App. / Power Bi Training - CRM Training /Mobile App

Training/Power Bi training for new comers.

9. Defects follow up - Tank Leakage Google sheet updation follow up

10. Godown Follow up work - Godown follow up work service person monthly.