Service Coordinator 2W Rental Business
DriveX Technologies · Bengaluru · onsite · Posted 53d ago
Not disclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
Service & Repairs Management
Qualifications: Diploma/Graduate. Automobile/Mechanical preferred
Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations
Technical Skills: Basic knowledge of 2W ICE/EV - engine, battery, tyres, electricals, Know how to ride a motorcycle with a valid driving license
Soft Skills: Strong follow-up, vendor management, good interpersonal skills, teamwork, problem solving skill, continuous learning mindset, rider empathy, sense of urgency
Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops
Service & Repairs Management
- Plan & track Express & Periodic service, breakdown repairs, accident jobs, and refurb for all fleet -2Ws
- Liaise with DriveX workshop, Authorized service centers / popup Service Staton for estimates, and job closure
- Drive TAT: Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer experience, Refurb jobs close within Service Level Agreement
- Do post-repair quality check before vehicle goes back on-road
- Single point for rider-reported issues via app/call/WhatsApp
- Triage issue severity, arrange pickup/drop, provide temp replacement if needed
- Track open tickets to closure and update riders on ETA
- Ensure Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet
- Maintain job cards, invoices, warranty claims, and vehicle-wise service history
- Update vehicle status daily
- Approve spares replacement: tyres, batteries, brake pads based on km run, age, failure %
- Monitor repeat repairs, and scrap/refurb decisions to control ₹/km cost
- Maintain vendor scorecard and negotiate Turn Around Time (TAT) /cost
- Daily: Fleet downtime, open jobs, TAT breach, ETA updates
- Weekly: Inspection failure %, vendor performance, cost per vehicle, repeat complaint %
- Flag trends like specific model failures or service center delays
- Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations
Qualifications: Diploma/Graduate. Automobile/Mechanical preferred
Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations
Technical Skills: Basic knowledge of 2W ICE/EV - engine, battery, tyres, electricals, Know how to ride a motorcycle with a valid driving license
Soft Skills: Strong follow-up, vendor management, good interpersonal skills, teamwork, problem solving skill, continuous learning mindset, rider empathy, sense of urgency
Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops
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Skills
2W ICEWhatsApp for OpscrmtyresevengineBatteryGoogle SheetsERPelectricalsexcel