Service Contract Customer Support Specialist

Job Summary

The Service Contract Customer Support Specialist is responsible for managing end-to-end service contract administration activities, including contract activation, maintenance, corrections, and invoice resolution. This role plays a critical part in ensuring accurate contract execution, timely revenue recognition, and seamless support to Service Inside Sales and commercial stakeholders.

This position reports to the Customer Support Admin Manager and is part of the Customer Support located in Bangalore/Mumbai and will be Remote.

Responsibilities

• Manage service contract corrections, including credit and rebilling activities, ensuring accuracy and policy compliance
• Investigate, resolve, and close disputed service contract invoices in alignment with service and finance guidelines
• Support Service Inside Sales by responding to inquiries via email and providing timely contract-related information
• Own the activation, maintenance, extension, and termination of service contracts, including updates to extended warranty commitments at Point of Sale (POS)

Requirements

• Bachelor's degree in Business, Operations, Finance, or a related discipline, or equivalent professional experience
• Min 3+ years of experience in service contract administration, customer support, order management, or contract operations
• Working knowledge of ERP systems (e.g., Oracle or similar) supporting service contracts, billing, and revenue processes

Preferred qualifications

• Supporting service contracts, extended warranties, or maintenance agreements
• Experience working with Service Inside Sales or commercial teams
• Exposure to invoice dispute handling, credit processing, or rebilling activities

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.