Service Configuration Management Analyst

Join Us in Shaping the Future of IT Service Management As Service Configuration Management Analyst, you’ll play a key role in Support in the organisation’s Service and Configuration Management (SCM) function. This role offers the opportunity to contribute to a critical IT capability and grow within an organisation that values SACM excellence.

Role Summary We are looking for a meticulous SCM Analyst to support our SACM capability. In this role, you will ensure the accuracy and integrity of the Configuration Management Database (CMDB, enabling effective IT service delivery. This is an exciting opportunity to contribute to a critical IT function and grow within an organisation that values strong SACM practices.

What You’ll Do Ensure correct application of Service Configuration Management (SCM) across the organization.

Coordinate compliance with CI identification and registration standards.

Drive data quality improvements, including CI de-duplication and compliance validation.

Perform verification and audit activities to ensure CMDB data changes are authorised and accurate.

Maintain records of CI status, versions, location and relationships in CMDB.

Maintain and regularly review process, procedure, and work instruction documentation.

Support Continual Service Improvement (CSI) initiatives.

Monitor and report on critical metrics, providing variance analysis and initiating corrective actions.

Lead regular Divisional working groups with data owners and key customers.

Collaborate with other Service Management processes (e.g. Change Management) to ensure SCM policies are followed.

Deliver training and provide process mentorship to colleagues.

Perform additional SCM-related tasks as required by the organization or process owner.

Benefits: We’re looking for intellectually curious individuals who are passionate about the evolving technology landscape, eager to ask ambitious questions, and ready to tackle sophisticated scenarios. If you’re creative and thrive on problem-solving, this is the place for you! We’ll support you in accelerating your career through continuous learning and development, offering a wide range of formal and informal training resources to help you reach your full potential. Required Experience ITIL V4 Foundation qualification / ITIL experience.

Proven hands-on experience managing and maintaining a Configuration Management Database (CMDB) within an enterprise IT environment.

Demonstrable experience in Configuration Management processes, including CI lifecycle management, CMDB governance, data quality controls, audits, reconciliations, and data remediation activities.

Experience working with ServiceNow CMDB, including Configuration Item (CI) relationships, data ownership, and CMDB governance practices.

Experience using ServiceNow.

Previous experience in an IT Service Management environment.

A demonstrable understanding of IT Infrastructure and technology.

Self-motivated, detail oriented, creative and highly focused.

Strong written communication, reporting and presentation skills.

Shown analytical and problem-solving skills

Able to successfully establish relationships and collaborate with a range of partners.

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26). Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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