Service Chat Executive
TP · Mohali · onsite · Posted 50d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have 30 years of experience.
Roles and Responsibility
- Manage and resolve customer complaints via chat.
- Provide excellent customer service and ensure satisfaction.
- Collaborate with internal teams to improve processes and procedures.
- Develop and implement process improvements to increase efficiency.
- Analyze customer feedback and suggest changes to enhance the customer experience.
- Maintain accurate records of customer interactions and transactions.
Job Requirements
- Minimum 30 years of experience in a related field.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Excellent customer service and interpersonal skills.
- Strong analytical and troubleshooting skills.
- Ability to work independently and as part of a team.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/ IT Enabled Services/BPO industry, committed to providing exceptional customer experiences and driving business growth.
Sourced from naukri
Skills
Customer ServiceCustomer ExperiencecrmTroubleshootingcustomer feedbackCustomer Complaintsbpo