Service Chat Executive
TP · Mohali · onsite · Posted 57d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Handle customer inquiries and resolve issues through chat support.
- Provide timely and professional responses to customer queries.
- Utilize problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain accurate records of customer interactions and resolutions.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Excellent communication and interpersonal skills are essential.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills are necessary.
- Proficiency in using computer applications and software is expected.
- Ability to adapt to changing situations and priorities is crucial.
- Strong attention to detail and organizational skills are vital.
- Typing speed should be at least 30 words per minute.
- Accuracy of 90% is required.
- Language proficiency in B2 and 10th + 2 is needed.
Sourced from naukri
Skills
hrsdCustomer Experience ManagementWorkforceExcellenceemployee satisfactionworkplaceaccommodationAssistancejob descriptionremTalent AcquisitionChatservEmployee Engagementclient relationshipTyping SpeedRecruitment