Service Assurance Engineer (Female Only)

We are seeking an experienced Service Assurance to join our team. The ideal candidate will have a strong background in Data center - service assurance, excellent communication skills, DC services experience and the ability to work in a fast-paced environment.

Location

Mumbai

Responsibilities

• Assist in the development and implementation of service assurance strategies to ensure high-quality service delivery.
• Conduct regular service audits to identify areas for improvement and implement corrective actions.
• Collaborate with cross-functional teams to resolve service-related issues and improve overall service quality.
• Develop and maintain relationships with key stakeholders to ensure effective communication and issue resolution.
• Monitor and analyze service performance metrics to identify trends and areas for improvement.
• Conduct Weekly / Monthly/Quarterly service reviews and set the bench mark 4.5 and above for the scale of 5

Requirements

• 3-5 years of experience in service assurance or a related field.
• Bachelor's degree in a relevant field such as business administration, operations management, or a related field.
• Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions.
• Excellent communication and interpersonal skills with the ability to work effectively with cross-functional teams.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Benefits

• Opportunities for professional development and growth in the booming AI Data center technologies.
• Good Perks and benefit