Service Ambassador

The Service Ambassador as a minimal shall: -

1) Service coordination & stakeholder support

• Own and manage employee queries, feedback, and escalations, ensuring timely resolution and clear communication.
• Monitor and raise requests received via QR, ServiceNow (SNOW), and email for observations
• Proactively collect feedback from professionals to improve office experience and event delivery.

2) Site upkeep & meeting space readiness

• Conduct regular floor rounds to validate office upkeep, safety, and readiness standards.
• Perform pre-meeting/event readiness checks to ensure spaces are clean, set, and fully functional.
• Reset meeting rooms after use, preparing spaces for upcoming meetings.
• Check meeting-room infrastructure (AV/VC) and coordinate issues with the appropriate support teams.

3) Space reservation & allocation

• Provide real time meeting space support based on requests from professionals.
• Coordinate with MMS team to support for bookings via Magnet, Captivate, and email, ensuring accurate scheduling and stakeholder alignment.
• Coordinate cabin/space reservations for visiting leaders and clients, ensuring readiness.
• Coordinates with Magnet stakeholders for any glitches faced by users
• Responsible for the name tags to be displayed on cabins and meeting rooms as per request.

4) Event management & logistics

• Support delivery of events (e.g., AHM, leadership meetings, client visits, special buffet setups).
• Arrive at event locations at least 30 minutes prior to start to validate readiness and address last-minute issues.
• Coordinate with vendor partners for refreshments and lunch arrangements.
• Liaise with executives and stakeholders to ensure event logistics as per requirements.

5) Trackers, checklists & reporting

• Prepare and maintain daily meeting-room readiness checklists.
• Share daily reports for space utilizations and occupancy status.

6) Tools & systems

• Manage - Magnet, QR, Captivate, ServiceNow (SNOW) and coordinate with stakeholders for feedback and enhancements required for these tools.
• Attends trainings scheduled by stakeholders for these Tools

• Bachelors Degree with relevant experience in Hotel Management
• Desired experience 0-3 years industry experience

• Clear and effective communication skills with team members, vendors, and stakeholders.
• Proficiency in writing emails, event proposals, and reports.
• Making informed decisions quickly to keep the event on track.