Service Advisor

Role & responsibilities

* Role: Service Advisor

A Service Advisor in a 4-wheeler (automotive) context is the primary point of contact between the customer and the service team. Their role is to:

* Understand the customer's vehicle issue and requirements

* Coordinate with technicians to diagnose and fix the issue

* Provide estimates, updates, and recommendations to the customer

* Ensure timely delivery of the vehicle

* Handle customer queries and feedback

* Coordinate with customers, service teams, and technicians to ensure smooth service delivery

* Manage service bookings, updates, and reminders

* Handle customer queries, feedback, and complaints in a professional and courteous manner

* Provide excellent customer service and support

* Assist in resolving service-related issues and escalating them when necessary

* Meet daily targets and contribute to the growth of the business

Preferred candidate profile

* Good communication and interpersonal skills

* Customer-centric approach

* Basic understanding of vehicles (an advantage)

* Ability to work in a fast-paced environment