Service Advisor

Job description

Job Title: Branch Manager, Automobile Workshop

Location: Vaishali, Ghaziabad

Experience: 2-7 Years

Industry: Automobile Service / Workshop Management

Employment Type: Full-Time

About Go Garage:

Go Garage is a fast-growing multi-brand automobile service network committed to delivering high-quality vehicle servicing and an exceptional customer experience. We are looking for an experienced Branch Manager to lead our Vaishali workshop and ensure smooth day-to-day operations.

Key Responsibilities

Branch Operations

• Manage the complete day-to-day operations of the workshop.
• Please ensure a smooth workflow and timely delivery of all vehicles.
• Monitor productivity, service quality, and operational efficiency.
• Maintain workshop cleanliness, safety, and company standards.
• Ensure adherence to SOPs and operational guidelines.

Team Management

• Lead, supervise, and motivate Service Advisors, Mechanics, Helpers, and other workshop staff.
• Allocate jobs effectively and monitor team performance.
• Conduct daily team briefings and resolve operational issues.
• Ensure the team's discipline, attendance, and productivity.

Customer Relationship Management

• Deliver an excellent customer experience throughout the service process.
• Handle customer queries, complaints, and escalations professionally.
• Ensure timely updates and transparent communication with customers.
• Maintain high customer satisfaction and encourage repeat business.

Business & Performance

• Achieve monthly revenue, productivity, and profitability targets.
• Monitor branch KPIs, service turnaround time (TAT), and customer feedback.
• Improve workshop utilization and operational efficiency.
• Identify opportunities to increase sales of services and value-added products.

Inventory & Compliance

• Monitor spare parts and consumable inventory.
• Coordinate with procurement for the timely availability of parts.
• Ensure compliance with company policies, safety norms, and statutory requirements.
• Maintain accurate operational records and reports.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and customer handling abilities.
• Good knowledge of automobile workshop operations.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Basic knowledge of MS Excel and workshop management software is preferred.

Eligibility

• Experience: 2-5 years in Automobile Workshop/Service Centre Management.
• Qualification: Diploma/Bachelor's Degree in Automobile Engineering, Mechanical Engineering, or any relevant discipline.
• Experience in managing workshop operations, service teams, and customer relationships is mandatory.

Preferred Candidate

• Experience with multi-brand automobile workshops or authorized service centres.
• Strong focus on customer satisfaction and operational excellence.
• Ability to lead teams and achieve branch performance targets.

Benefits

• Competitive Salary
• Performance Incentives
• PF & ESIC
• Health Insurance
• Paid Leave
• Career Growth Opportunities
• Professional & Supportive Work Environment