Service Advisor

Role & responsibilities

• Handle customer walk-ins and understand their vehicle service/repair requirements.
• Inspect the vehicle and identify the required service, repair, or maintenance work.
• Prepare accurate job cards and explain the scope of work, estimated cost, and turnaround time to customers.
• Coordinate with technicians and workshop teams to ensure timely completion of jobs.
• Provide regular updates to customers regarding vehicle status, additional repairs, and approvals.
• Conduct quality checks before vehicle delivery to ensure the work has been completed as per customer requirements.
• Prepare and explain invoices and ensure proper closure of the job card.
• Handle customer queries, complaints, and service-related concerns professionally.
• Maintain strong customer relationships and ensure a positive service experience.
• Identify upselling/cross-selling opportunities for additional services or products.
• Maintain accurate records of vehicle history, customer interactions, and service details.

Preferred candidate profile ; Automobile Students,