Service Advisor

Key Responsibilities :

Customer Interaction & Service Booking Greet customers, understand their service/repair needs, and record concerns accurately.

Schedule service appointments and manage workshop loading effectively. Provide estimates for service, repair, labor, and parts. Service Process Management

Prepare job cards and ensure all customer instructions are clearly communicated to the workshop team. Monitor repair progress, update customers regularly, and ensure timely delivery of vehicles.

Conduct quality checks to confirm all requested work has been completed satisfactorily.

Customer Relationship & Retention. Explain service details, billing, and warranty coverage to customers.

Handle customer queries, complaints, and provide appropriate resolutions.

Build long-term relationships to encourage repeat service visits. Documentation & Compliance : Maintain accurate service records, job cards, and invoices. Ensure adherence to company service standards, safety protocols, and warranty policies. Coordinate with insurance companies for claim-related repairs.

Product & Market Knowledge:

Stay updated on new models, service campaigns, recalls, and technical bulletins. Recommend value-added services, accessories, and extended warranties to customers.

Key Skills & Competencies:

Strong customer service and communication skills. Ability to understand technical issues and explain them in simple terms. Problem-solving and conflict resolution skills. Time management and organizational skills.

Proficiency in MS Office and Dealer Management Systems (DMS).

Should speak English & Kannada fluently

Valid driving license : two-wheeler mandatory