KH
Service Advisor
kun hyundai chennai · Chennai · onsite · Posted 48d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Company Description Kun Hyundai Chennai is part of one of the largest Hyundai dealer groups, with showrooms and workshops across Tamil Nadu, Andhra Pradesh, and the Pondicherry territory. Established in 1998, the group is managed by leaders with long-standing experience in the automobile industry. Kun Hyundai focuses on delivering a pleasant and reliable car-buying and ownership experience, ensuring customers feel supported throughout their journey. The dealership emphasizes consistent, high-quality service to build trust and long-term relationships with Hyundai owners.
Role Description The Service Advisor role at Kun Hyundai Chennai is a full-time, on-site position based at the dealership in Chennai. The Service Advisor is responsible for greeting customers, understanding their vehicle concerns, and creating accurate job cards and service estimates. This role includes coordinating with the workshop team, tracking service progress, and keeping customers informed on timelines, costs, and recommended repairs. The Service Advisor also performs vehicle delivery handovers, explains completed work and invoices, and follows up to ensure customer satisfaction. Daily activities involve maintaining service records, managing appointments, and supporting aftersales initiatives that strengthen customer loyalty.
Qualifications
Role Description The Service Advisor role at Kun Hyundai Chennai is a full-time, on-site position based at the dealership in Chennai. The Service Advisor is responsible for greeting customers, understanding their vehicle concerns, and creating accurate job cards and service estimates. This role includes coordinating with the workshop team, tracking service progress, and keeping customers informed on timelines, costs, and recommended repairs. The Service Advisor also performs vehicle delivery handovers, explains completed work and invoices, and follows up to ensure customer satisfaction. Daily activities involve maintaining service records, managing appointments, and supporting aftersales initiatives that strengthen customer loyalty.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction focus.
- Ability to deliver Customer-focused Service with a proactive, solution-oriented approach.
- Effective Communication skills for explaining technical issues and service details clearly.
- Experience or interest in Aftersales operations within the automotive sector.
- Prior experience as a Service Advisor or in an automotive service environment is an advantage.
- Basic understanding of vehicle systems and routine maintenance procedures.
- Ability to work collaboratively with technicians and sales teams in a fast-paced workshop.
- Good organizational skills for handling multiple customer requests and service bookings.
- High school diploma or equivalent; a technical or automotive-related qualification is beneficial.
Sourced from foundit
Skills
Customer ServiceRoutine maintenance procedurescustomer satisfactionOrganizational SkillsAfter-Sales Operations