Service Advisor

Company Description Indus Motor Company Private Limited (Indus Motors) is a top-ranking Maruti dealer in India, with a strong presence and reputation built since its incorporation in 1984. The company operates from its registered office at Indus House, Chakorathukulam, Calicut, and its corporate office in Thevara, Kochi. Founded by prominent entrepreneurs Dr. P. A. Ibrahim Haji and Mr. T. M. Nair, Indus Motors draws on decades of international automotive and business experience. Over the years, leadership has expanded to include Director and shareholder Mr. P. V. Abdul Wahab, further strengthening the company's growth and governance. Today, Indus Motors is recognized for its competitive track record and is widely regarded as one of the most sought-after Maruti dealers in the country.

Role Description The Service Advisor role at INDUS MOTORS CO. (P) LTD is a full-time, on-site position based in Kozhikode, Kannur, Kasargod, Wayanad and Malappuram. The Service Advisor will be responsible for greeting customers, understanding their vehicle concerns, and preparing accurate job cards and service estimates. The role includes coordinating with the workshop team, monitoring service progress, and ensuring timely completion and delivery of vehicles. Daily tasks involve explaining recommended repairs, maintaining clear communication with customers, and addressing any service-related queries. The Service Advisor will also follow up on aftersales services, support warranty and service campaigns, and contribute to high levels of customer satisfaction and retention.

Qualifications

• Strong customer orientation with skills in Customer Satisfaction, Customer-focused Service, and Customer Service.
• Excellent Communication skills for clear interaction with customers, technicians, and other team members.
• Experience in Aftersales operations, including service follow-up, warranty support, and handling customer feedback.
• Prior experience in automotive service or dealership environment is preferred.
• Basic technical understanding of vehicles and service processes.
• Ability to work in a fast-paced, team-oriented environment and manage multiple customer requests.
• Relevant diploma or degree in automotive engineering, business, or a related field is an advantage.
• Proficiency in local languages and English for effective customer communication.