Service Advisor
Global Power Systems · Raipur · onsite · Posted 60d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Attend customer inquiries and service-related requests.
- Coordinate with service engineers and customers for service scheduling.
- Prepare and maintain service records, job cards, and customer databases.
- Follow up with customers regarding service status and feedback.
- Handle customer complaints and ensure timely resolution.
- Coordinate with internal teams for smooth execution of service activities.
- Generate service quotations and maintain related documentation.
- Ensure high levels of customer satisfaction through effective communication and support.
- Track pending service cases and provide regular updates to customers.
- Prepare daily, weekly, and monthly service reports. Required Skills
- Excellent communication and customer-handling skills.
- Strong coordination and follow-up abilities.
- Basic knowledge of MS Office (Excel, Word, Email).
- Good organizational and problem-solving skills.
- Ability to work in a fast-paced environment.
- Professional and customer-focused attitude.
Preferred candidate profile
Customer-oriented and service-minded professional.
- • Strong interpersonal and relationship management skills.
- • Ability to handle multiple tasks efficiently.
- • Positive attitude with a willingness to learn and grow.
Sourced from naukri
Skills
About Global Power Systems
Global Power Systems
25
employees
₹3.6L PA avg
Avg at Global Power Systems
₹2.3L – ₹4.3L PA
This role
About
Global Power Systems is a distributor and service provider of MEP equipment. With over twenty years of expertise, our company stands as a leading supplier and service provider in the domains of power generation, water transfer, water treatment, and air conditioning solutions. Our longstanding experience underpins our commitment to reliability, innovation, and comprehensive service excellence.
Founded in 2001, our journey commenced within the electrical and power backup industry, eventually broadening our horizons to master the MEP (Mechanical, Electrical, and Plumbing) sector. Today, we stand proudly in collaboration with esteemed multinational corporations, delivering unparalleled equipment tailored to the unique demands of our clientele.
Our dedicated ensemble of over 100 plus sales and service engineers ensures unmatched service excellence, embodying our commitment to client satisfaction. At the heart of our ethos lies a steadfast dedication to excellence, enduring partnerships, and the cultivation of mutual trust, all aimed at fostering collective success.
We are more than a company; we are a launchpad for the ambitious and results-driven youth, offering opportunities to soar to new heights, contribute meaningfully to societal and national progress, and carve out impactful careers.
Employee ratings
6 reviews
Culture
4.2
Career growth
3.4
Work-life
4.2
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