Service Adoption Enablement Lead
Ernst Young · Kochi · onsite · Posted 29d ago
Undisclosed8–15 yrsfulltimeSourced from
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About this role
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Service Adoption Enablement Lead - Associate Director
Purpose of the Role
Lead the Demand and Governance for the Service Adoption workstreams: Change, Content and Engagement Deployment teams, ensuring SA services, standards, processes are agile, understood, adopted and successfully embedded across SA and Infrastructure and Operations, InfoSec, BRM and BMC. The role acts as the bridge between product team demand and SA services for end user change management. The role is expected to maximize value from SA tools, processes, PBI Reporting and monitoring of KPIs. This role reports to the Service Adoption Lead and is part of the SA Core Leadership Team.
Key Responsibilities
- Establish and continuously improve governance, standards, processes and adoption metrics. Implementing automation and AI wherever possible to driven agility.
- Leading the Demand intake and Discovery with key stakeholders: IO Product Managers, InfoSec and others as required.
- Partner with Change, Content, Engagement and Deployments Leads Product to ensure successful delivery of technology change processes end to end with in SA and key external touchpoints.
- Build reporting and insights that demonstrate SA process KPIs and business value.
- Onboard and coach SA virtual team members in SA enablement tools and processes.
- Management and motivation of a small team.
- Define, maintain and execute the SA enablement strategy.
Typical Requirements
Experience
- 8-15+ years in:
- Change Management
- Process Improvement
- Digital Workplace Enablement
- Technology Transformation
- AI
- Team Management
Leadership
- Experience leading global initiatives.
- Strong stakeholder management at Director, Executive and Product leadership level.
- Ability to influence without direct authority.
- Management and motivation of team members
- Ability to ask the right questions (both technical and end user lens) in relation to intake Discovery.
Technical / Business Knowledge
Good understanding of:
- EY Microsoft 365 ecosystem
- Digital Workplace technologies
- Infrastructure Operations services
- Systems Management Thinking
- Product lifecycle and deployment processes
- Data-driven decision making and reporting
- Process Improvement
Key Skills:
Skill - Importance
- Change Management - Critical
- Stakeholder Management - Critical
- Executive Communication - Critical
- Service Adoption - Critical
- PBI Data Analytics - High
- Program Leadership - High
- Process Improvement - High
- AI Digital Enablement - Increasingly Important
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Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationAgilesystems managementMicrosoft 365Change ManagementProcess ImprovementAnalyticsInfrastructure OperationsEmbedded SystemsCapital MarketsData AnalyticsdeploymentCyber SecurityStakeholder ManagementoperationsArtificial Intelligence
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
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