Service Account Operations - Associate / Senior Associate

Job Title: Service Account Operations (Associate/Senior Associate)

Location: Noida

Department: Service Accounts Ops

Job Summary

As a Service Account Operations professional, you will be the backbone of the merchant lifecycle at Paytm. You will manage the backend operations for high-value service accounts, ensuring seamless onboarding, technical troubleshooting, and ongoing service excellence. Your goal is to bridge the gap between business development and technical resolution to ensure zero downtime for our merchant partners.

Key Responsibilities

Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory documentation is compliant with RBI guidelines.

Stakeholder Coordination: Work closely with Key Account Managers (KAMs), Product, and Tech teams to resolve complex merchant queries and system bugs within the defined TAT (Turnaround Time).

Service Monitoring: Monitor the health of payment services (Qr Codes, Edc Machine, Soundbox) and proactive alert management for service downtimes or high failure rates.

Reconciliation & Payouts: Assist the finance team in merchant reconciliation, ensuring that settlements are accurate and payouts are processed on time.

SOP Maintenance: Create and update Standard Operating Procedures (SOPs) for account operations to improve team efficiency and service quality.

Required Skills & Qualifications

Education: Bachelors degree (B.Tech, BBA, or B.Com preferred).

Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot Tables) for data analysis.

Industry Knowledge: Understanding of the Fintech ecosystem, including Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).