Server Support Engineer

Role :- Server Support L1 Data Center Operations

Experience :- Min 1 Year

Location : Mumbai - Chandivali

Notice Period:- Immediate Joiners Only

Shift timings and working days :-  24/7 Support, Rotational (day and Night Shift), 6 days

Communication:- Good comm skills

 No of positions - 5

Job Description and scope of services :

• Rack door open with no keys inside Racks and Temperature Monitoring
• Rebooting or power cycling of equipment
• Inventory management (update on Portal with correct data)
• Reset frozen remote session
• Support requests to check physical network connectivity
• Plug in to a console port for remote management by customer
• Support requests to check the physical LED/ other indicators on the servers & devices. Send information to respective device owner & follow-up till get resolution.
• Issuing gate pass to the vendors and escorting vendors to the cage.
• Maintaining record of Inward and outward materials and informing the asset team and respective teams as per defined process.   
• Getting involved in BOM verification and helping vendors for mounting the devices. Ensure the BOM verification reports in sent to all concerned and maintained with DC team.
• Raise calls with DC Service providers for any DC facilities related issues.
• Getting the cabling done in DC as requested from respective vendors along with cabling vendor.
• Ensuring Data center hygiene is maintained.
• Updating of rack diagram and updating and maintaining asset inventory.
• Reviewing of IMF for any new device movement into the data center.
• Undertaking escalations to respective teams in case of any DC related issues
• Logging calls in case of any amber LED indication on any of the devices in the data center and involving concerned team.
• Maintaining cabling details
• Update/Manage inventory, power & data circuits in Promethean / Similar portal.
• Follow Incident/Change/Problem management process
• Follow up with DC Service providers for cross-connect extension from MMR to DC Cages
• Follow Do & Don’t defined by during working hours at DC locations
• Punching of PO & update devices in SMART / Similar tool