Server Support Engineer

Job Description : Server Support Engineer

Key Responsibilities Sever Engineer/Administrator

Data Centre & Server Hardware Operations

• Perform server mounting/unmounting, rack installation, cabling, labelling, and physical verification

in the data centre.

• Work hands-on with Intel, Dell, HP and Lenovo server platforms.
• Assemble servers and carry out replacement of faulty parts including:
• Motherboard, SMPS/PSU, NIC cards, RAID controllers, disks (HDD/SSD), fans, etc.
• Diagnose hardware failures using vendor tools/logs, LEDs, iDRAC/iLO/IMM/management consoles,

and physical checks.

• Maintain accurate inventory and documentation of hardware assets, serial numbers, and rack

layouts.

Storage, RAID & Disk Management

• Configure and troubleshoot Hardware RAID (RAID 0/1/5/6/10 as applicable).
• Perform disk partitioning on RAID, filesystem creation, and validation post deployment.
• Replace failed disks and ensure successful rebuilds with minimal downtime.

Firmware & System Maintenance

• Execute firmware updates for servers and components (BIOS, iDRAC/iLO, RAID firmware, NIC

firmware, SSD firmware).

• Follow maintenance windows, update procedures, rollback plans, and post-upgrade validation

checklists.

• Ensure compliance with internal standards for firmware baselines and security advisories.

Operating Systems (Linux & Windows)

• Install, configure, and maintain Linux and Windows Server on bare metal hardware.
• Perform OS-level troubleshooting related to boot issues, drivers, storage recognition, services,

performance, and patching.

• Configure users, permissions, system services, and baseline hardening as per company standards.

Networking Fundamentals & IP Configuration

• Demonstrate strong understanding of:
• IPv4 public/private addressing, subnetting, gateway concepts, VLAN basics (if applicable).
• Configure static IP assignment on Linux systems (based on the OS distribution used internally).
• Validate connectivity and troubleshoot common network issues (DNS, gateway, routing basics,

port access).

Linux Administration & Service Operations

• Install and manage packages on Linux using distribution package managers.
• Manage services using standard tools (e.g., start/stop/restart/reload services).
• Use SSH and terminal tools for remote administration and troubleshooting.

Tools & Remote Access

• Use SSH, PuTTY, and RDP effectively to access and support servers and systems.
• Utilize out-of-band management tools (where applicable) for diagnostics and recovery.

Preferred / Good-to-Have

• Experience working in cloud/data centre environments supporting customer workloads.
• Familiarity with: Remote management consoles (iDRAC/iLO/etc.)

Basic server hardening and patch management practices, Documentation and SOP writing