Server Support Engineer

Job Description – Compute L2 Engineer

Experience: 3+ Years

About the Role

Client is looking for a Compute L2 Engineer to join its Global Technical Support team, supporting enterprise customers across the globe. This role is responsible for troubleshooting and resolving compute/server infrastructure issues, maintaining system availability, handling customer escalations, and ensuring timely incident resolution within defined SLAs.

The ideal candidate should have hands-on experience supporting enterprise server environments, strong troubleshooting skills, basic storage and networking knowledge, and the ability to work directly with customers in a fast-paced support environment.

Key Responsibilities

• Troubleshoot and resolve compute/server infrastructure issues.
• Investigate server hardware and performance-related incidents.
• Support enterprise server environments and ensure system availability.
• Analyze logs, alerts, and hardware diagnostics to identify root causes.
• Work on incident management, problem resolution, and escalations.
• Coordinate with internal teams and engineering groups for complex issues.
• Provide technical support to global customers via calls, emails, and ticketing systems.
• Ensure compliance with SLA and customer support commitments.
• Perform issue tracking, documentation, and case management activities.
• Participate in shift-based support operations covering global regions.

Required Skills

Compute / Server Troubleshooting

• Experience supporting enterprise server environments.
• Knowledge of server hardware components such as:
• CPU
• Memory (RAM)
• Storage Drives
• RAID Controllers
• Power Supplies
• Network Interfaces
• Experience troubleshooting:
• Server boot failures
• Hardware faults
• Performance issues
• Firmware-related incidents
• Operating system-related issues

Storage Fundamentals

• Understanding of SAN and NAS concepts.
• Knowledge of RAID configurations.
• Basic storage troubleshooting skills.
• Understanding of disk health and storage connectivity.

Networking Fundamentals

• Basic knowledge of:
• TCP/IP
• DNS
• DHCP
• Network connectivity troubleshooting
• Ability to identify and isolate network-related issues impacting servers.

Preferred Experience

Candidates with experience in any of the following environments will be highly preferred:

• HPE ProLiant Servers
• Dell PowerEdge Servers
• Lenovo ThinkSystem Servers
• Data Center Infrastructure Support
• Server Hardware Support
• Enterprise Technical Support
• Infrastructure Operations
• NOC / Data Center Support

Exposure to tools such as:

• HPE iLO
• HPE OneView
• Dell iDRAC
• Dell OpenManage
• VMware vCenter
• ServiceNow
• Enterprise Monitoring Tools

Soft Skills

• Strong customer-facing communication skills.
• Ability to manage technical discussions with customers.
• Strong troubleshooting and analytical mindset.
• Ownership-driven approach toward incident resolution.
• Ability to work effectively in a ticket-driven support environment.
• Good collaboration and stakeholder management skills.
• Willingness to learn new technologies and processes.

Work Environment

• Fast-paced global support environment.
• Customer-centric and SLA-driven culture.
• Opportunity to work with global enterprise customers.
• Strong focus on collaboration, ownership, and continuous learning.
• Exposure to enterprise compute and infrastructure technologies.

Candidate Profile

We are looking for professionals currently working as:

• Compute Support Engineer
• Server Support Engineer
• Infrastructure Support Engineer
• Technical Support Engineer
• Data Center Engineer
• Hardware Support Engineer
• Enterprise Support Engineer
• NOC Engineer
• System Support Engineer

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.