Senior Warehouse And Logistics Manager

Designation & Role - Sr. Manager / DGM Warehouse & Logistics Operations (Domestic Market)

Reporting To: Head Global Logistics & Distribution

Purpose of the Role

To lead and manage end-to-end warehousing, distribution, transportation, and inventory operations across the domestic market, ensuring optimum product availability, superior customer service levels, cost-effective logistics, efficient order fulfillment, inventory optimization, vendor performance management, and continuous process improvement in pharmaceutical Industry.

Key Responsibilities

1. Warehouse & Distribution Management

• Lead end-to-end warehousing and distribution operations across domestic market
• Ensure timely dispatch and delivery of Finished Goods (FG) to CFA locations and distribution points.
• Monitor logistics performance through key metrics such as OTIF (On-Time In-Full), fill rate, dispatch adherence, and delivery turnaround time.
• Ensure product availability across all stocking locations to support uninterrupted market servicing.
• Select and manage transportation partners for primary and secondary distribution.
• Negotiate freight rates, transportation contracts, and service-level agreements.
• Monitor transporter performance, vehicle availability, transit lead times, and delivery compliance.
• Optimize route planning, vehicle utilization, freight costs, and transportation efficiency.

2. Vendor Management & Commercial Excellence

• Identify, evaluate, onboard, and manage logistics service providers, warehouse operators, and transport partners.
• Lead commercial negotiations to achieve cost optimization and improved service performance.
• Conduct periodic vendor performance reviews and implement corrective and improvement actions.
• Ensure compliance with contractual commitments and agreed service standards.
• Monitor inventory health and ensure optimum stock levels across warehouses, hubs, and CFA locations.
• Manage inventory replenishment through effective DRP (Distribution Requirement Planning) and deployment planning.
• Coordinate with Production, Demand, Planning, Sales, and Commercial teams to achieve targeted service levels.
• Coordinate dispatch planning based on sales forecasts and market demand.
• Maintain high inventory accuracy through adherence to FIFO/FEFO practices and inventory controls.
• Monitor KPIs related to inventory accuracy, damage control, dispatch turnaround time, and warehouse efficiency.

3. Cross-Functional Collaboration

• Work closely with Sales, Supply Chain, Planning, Manufacturing, Procurement, Finance, Commercial, and Quality teams.
• Align distribution plans with business demand and market requirements.
• Support new product launches, promotional campaigns, and distribution initiatives.

4. MIS, Compliance & Continuous Improvement

• Develop logistics dashboards, management reports, and performance scorecards.
• Analyze logistics costs, warehouse productivity, inventory ageing, and service performance.
• Ensure compliance with company policies, SOPs, statutory requirements, and quality standards.
• Lead internal and external audits and ensure timely closure of audit observations.
• Drive digitization, automation, and continuous improvement initiatives across logistics operations.

Key Performance Indicators (KPIs)

• Logistics Cost as % of Sales
• Transportation Cost Reduction
• Freight Cost Savings
• OTIF (On-Time In-Full) Performance
• DRP & RSP Planning Effectiveness
• Inventory Accuracy and Cycle Count Compliance
• Warehouse Productivity & Space Utilization
• Vendor Performance Compliance
• SOP Compliance & Implementation
• Internal & External Audit Compliance

Educational Qualification

• Bachelor's Degree in Engineering, Commerce, Supply Chain Management, Logistics, or related discipline.
• MBA / PGDM in Operations, Supply Chain Management, or Logistics preferred.

Experience

• 15 to 25 years of progressive experience in pharmaceutical Warehousing, Logistics, Distribution, and Supply Chain Management.