Senior VMware Compute Engineer

Key Responsibilities

- Resolve customer issues via telephone, email, or remote sessions to ensure seamless operations.
- Identify, escalate, and manage complex issues to vendors following process guidelines.
- Collaborate with technology teams to diagnose and isolate causes of complex infrastructure issues.
- Maintain quality in case documentation, adhere to SLA timeframes, and track operational metrics.
- Perform within the team's productivity measures and contribute to the overall performance scorecard.
- Handle problem management processes, conduct post-incident reviews, and provide root cause analysis.
- Administer, operate, and manage vSphere Datacenter, ensuring optimal performance and security.
- Implement and manage upgrades for ESXi and vCenter, ensuring compliance with latest standards.

Overview

- a leading IT services client is a cutting-edge IT services organization focused on providing expertise to guide, integrate, and accelerate customer outcomes in digital transformation.
- The team thrives on transforming insights into innovation, matching the speed of business actions with market opportunities in a hybrid IT world.
- As a Senior VMware Compute Engineer, you will play a key role in deploying technology solutions swiftly to respond to market demands.
- You will work closely with various technology teams to resolve complex issues and enhance operational efficiencies.
- This role offers the opportunity to be at the forefront of redefining IT services in an ever-evolving landscape.
- In this role, you will ensure seamless VMware operations by addressing customer issues through various communication channels.
- You will escalate issues to vendors when necessary and leverage internal resources to provide effective solutions.
- Your expertise will be crucial in maintaining quality case documentation and adhering to service level agreements.
- Additionally, you will be involved in problem management and conducting post-incident reviews.
- The position is based in Bangalore and requires a high level of technical proficiency, particularly in managing and operating VMware environments.
- You will be a part of a dynamic team that is committed to delivering high-quality product and solution support, ensuring customer satisfaction and operational excellence.
- As a senior member of the team, you will have the opportunity to mentor peers, contribute to knowledge sharing, and drive continuous improvement initiatives within the organization.
- This position is an excellent opportunity for an experienced professional to advance their career in a challenging and rewarding environment.

Requirements

- Bachelor’s degree in Engineering or equivalent field.
- Minimum of 9 years of experience in an Enterprise Managed Service environment, with a focus on VMware solutions.
- Certification in VMware VCP, HPE certifications (ATP/ASE – Server Solutions, Synergy), RHCSA, CCNA, or ITIL.
- Proficiency in vSphere Datacenter management, ESXi command-line interface, and vCenter cluster features.
- Experience with HPE compute platforms, including ProLiant DL series, Synergy, and Apollo systems.
- Strong understanding of virtualization storage integration, SAN/NAS concepts, and ITIL processes.
- Excellent written and verbal communication skills with a commitment to high-quality product support.