Senior User Researcher

Responsibilities:

• Problem Framing: Identify and prioritise high-impact research questions that shape product direction.
• End-to-End Research: Plan and execute research across the product lifecycle from discovery to post-launch.
• Behavioural Insights: Uncover patterns in user behaviour and translate them into opportunities to improve engagement, retention, and outcomes.
• Mixed-Methods Research: Use a combination of qualitative and quantitative methods to build a holistic understanding of users.
• Insight Synthesis and Influence: Convert research findings into clear, actionable insights that influence product decisions.
• Collaboration with Product and Data: Work closely with product, analytics, and data teams to connect user insights with metrics and business outcomes.
• Research Enablement: Enable designers and PMs to run lightweight research through frameworks and best practices, while maintaining quality.
• Mentorship and Culture: Mentor team members and champion a strong, user-centric research culture.

Requirements:

• 3-5 years of experience in UX or product research within product-driven organisations.
• Strong ability to frame problems and define research that influences product direction.
• Proficiency in both qualitative and quantitative research methods (generative and evaluative).
• Experience working closely with product, design, and data teams to drive outcomes.
• Strong synthesis skills; ability to move from raw data to clear insights and product implications.
• Ability to connect user insights with product metrics and business impact.
• Experience enabling cross-functional teams to conduct lightweight research while maintaining quality.
• Strong communication and storytelling skills to present insights in a clear, compelling manner.
• Comfortable working in fast-paced environments with evolving priorities.