Senior Training Manager

Greetings from Sutherland!

We are hiring for a Senior Training Manager for our Navi Mumbai(Airoli) location. This is a 5 day work from office opportunity with shifts predominantly between the 12 pm - 12 am window. Please see below the job description and qualifications required for the same.

Job Description

The Program Training Manager/Sr. Manager role partners with Service Delivery & functional owners to establish and execute strategic training methodologies that drive business performance. The role is responsible for observing, coaching, and developing trainers; supervise delivery of training and nesting operations; train classes when required; monitor, analyze, and improve new hire performance in classroom, nesting, and during 30-60-90 days tenure; Plan, plot, manage training resources for ramps and backfill classes; prepare accurate and meaningful internal and external training reports; Lead or participate in needs analysis for account performance improvement; Create and execute action plans for improving training delivery, curriculum, and learner experience; initiate curriculum modification or development based on program needs.

Qualifications

• Bachelors Degree or equivalent experience.
• 3-5 years of experience in a Training Manager role, preferably in fintech or BPO environments.
• Strong understanding of omnichannel support (voice, chat, email, social, app-based).
• Experience with Learning Management Systems (LMS) and e-learning platforms.
• Excellent leadership, analytical, and communication skills.