Senior Training Manager
Startek · Kolkata · onsite · Posted 63d ago
Not disclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities
- Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
- Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge.
- Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs.
- Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization.
- Monitor progress against key performance indicators (KPIs) to measure program effectiveness.
Desired Candidate Profile
- 5-10 years of experience in Learning & Development or a related field.
- Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis.
- Proven track record in developing successful training programs that drive business results.
Sourced from foundit
Skills
People managementtraining managementbehavioural trainingTraining AnalysisNeed AnalysisTraining Need Analysis
About Startek

Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
9,497 reviews
3.0/ 5
Culture
2.9
Career growth
2.5
Work-life
2.9
Employees rate it well for
Salary1428Senior Management1028Work Environment833Appraisal506Job Security461
Find them on