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    Job · 12532263

    Startek logo

    Senior Training Manager

    Startek · Kolkata · onsite · Posted 63d ago

    Not disclosed5–10 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

    Roles and Responsibilities

    • Manage training programs from planning to execution, ensuring effective delivery and impact on business objectives.
    • Conduct Training Needs Identification (TNI) and Analysis (TNA) to identify gaps in employee skills and knowledge.
    • Develop and deliver behavioral training, soft skills training, and other types of trainings to address identified needs.
    • Collaborate with stakeholders to design customized solutions for specific audiences or groups within the organization.
    • Monitor progress against key performance indicators (KPIs) to measure program effectiveness.

    Desired Candidate Profile

    • 5-10 years of experience in Learning & Development or a related field.
    • Strong understanding of Training Delivery, Training Management, TNA, TNI, OJT, TTT, Train the Trainer, Training Analysis, Needs Assessment, People Management, Training Programs, Need Analysis.
    • Proven track record in developing successful training programs that drive business results.

    Sourced from foundit

    Skills

    People managementtraining managementbehavioural trainingTraining AnalysisNeed AnalysisTraining Need Analysis

    About Startek

    Startek logo

    Startek

    BPO

    19.8k+

    employees

    2017

    9 years old

    Mumbai, Maharashtra

    India

    About

    Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.

    Industries

    BPOBPO/KPOIT Services & Consulting

    Employee ratings

    9,497 reviews

    3.0/ 5

    Culture

    2.9

    Career growth

    2.5

    Work-life

    2.9

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