Senior Trainer Customer Service

Responsibilities

• Conduct onboarding and product training for customer service advisors.
• Train teams on insurance products, IRDAI guidelines, and CRM processes.
• Conduct sessions on communication, call handling, and problem-solving.
• Identify performance gaps and create training modules.
• Conduct refresher training on new products and process updates.

Requirement

• Training experience in BPO, contact center, or customer service.
• BFSI experience preferred
• Excellent verbal and written communication skills.
• Strong presentation and audience-engagement skills.