Senior Trainer ? Business Training (Dental AR)

Job Summary

The Senior Trainer is responsible for delivering high-quality process training for the Dental Accounts Receivable (AR) business. This role focuses on onboarding new hires, managing on-the-job training, developing learning content, and partnering with operations to ensure employees achieve the required performance standards.

Key Responsibilities

Training Delivery

• Deliver client-specific process training to new hires in the Dental AR business.
• Develop and execute training plans in alignment with business and operational requirements.
• Ensure training timelines and turnaround time (TAT) commitments are consistently met.
• Facilitate refresher training and knowledge enhancement programs for existing employees.

Learning Content Assessments

• Design and update training materials, presentations, assessments, SOPs, and process work instructions.
• Create engaging learning content and educational resources to support effective knowledge transfer.
• Manage knowledge base updates and schedule periodic assessments.

Performance Monitoring

• Manage the On-the-Job Training (OJT) and Quality Certification Process (QCP) for trainees.
• Monitor new hires performance during the initial learning period and provide timely coaching and process guidance.
• Conduct training evaluations, analyse feedback, and recommend improvements to training methods and curriculum.

Training Administration Collaboration

• Maintain training records, attendance, feedback, and learning data with accuracy.
• Collaborate with Operations and other stakeholders to identify training needs and schedule learning interventions.
• Prepare training reports and support continuous improvement initiatives.
• Mentor and support new employees to ensure a smooth transition into operations.

Experience and Qualification

Experience

• Bachelors degree in any discipline.
• 3 7 years of experience in the US Healthcare RCM industry with hands-on experience in the Accounts Receivable (AR) process.
• Minimum 2 years of experience in training, coaching, or learning development.
• Experience in Dental AR training is preferred.
• Strong understanding of end-to-end AR processes and the US Healthcare domain.

Key Skills

• Process Training Facilitation
• Curriculum and Training Content Development
• Learning Assessments Knowledge Management
• On-the-Job Training (OJT) Performance Coaching
• Stakeholder Collaboration
• Training Data Management Reporting
• Strong Communication and Presentation Skills
• Organizational and Time Management Skills
• Microsoft Office Suite and Learning Management Systems (LMS)
• Passion for learning and continuous improvement

Work Type

• Full-Time
• Work from Office
• Willingness to work night shifts

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