Senior Telesales Officer

Job Description - Senior Telesales Officer

Position Overview

We are looking for a dynamic and result-oriented professional with strong communication and customer relationship skills to join our sales team. , following up with customers, achieving sales targets, and maintaining long-term client relationships.

Key Responsibilities

Identify and develop prospective customers through calls, referrals, and customer interactions.

Follow up with prospective and existing customers to ensure conversion and customer satisfaction

Achieve monthly and quarterly sales targets

Maintain accurate customer records and sales pipeline using CRM tools

Explain /services effectively and provide suitable solutions to customers

Coordinate with internal teams for smooth customer onboarding and service delivery

Build and maintain strong relationships with clients for repeat business and referrals

Required Skills

Excellent communication skills in English

Ability to communicate in Hindi will be an added advantage

Strong customer follow-up and relationship management skills

Ability to work under sales targets and deadlines

Good knowledge and hands-on experience with CRM software

Strong negotiation and convincing skills

Self-motivated with a positive attitude

Preferred Industry Experience

Candidates with experience in any of the following industries will be preferred:

Product Sales

Banking (Personal Loans / Home Loans)

Real Estate Sales Service Industry

Student Counsellor / Career Counsellor roles

Experience Required

Minimum 3 to 8 years of relevant experience in sales or customer-facing roles.