Senior Telecom Domain Consultant – Team Lead

Role Purpose 

This is the domain anchor for the account. The Senior Consultant is the single point of accountability for turning a telecom operator's business language into requirements engineering can build against — and, over time, for bringing telecom-market ideas to the client before the client has to ask for them. 

Key Responsibilities 

• Act as the primary domain translator between the client's business stakeholders and the development/QA teams, reducing the number of times the client's business team has to explain a request from scratch. 

• Convert telecom/CSP business asks — billing and charging rules, subscription and bundle logic, partner/channel commissions, hardware + cloud + connectivity bundling, order-to-activation flows — into clear, structured requirements and user stories. 

• Own and groom the domain backlog jointly with client stakeholders and product/engineering leads; sit in sprint planning and prioritization discussions as the domain voice. 

• Proactively track the telecom market — regulatory shifts, 5G/IoT monetization trends, competitor telco cloud and enterprise plays — and convert relevant signals into concrete feature or innovation proposals for the client. 

• Mentor the mid-level and junior analysts on telecom domain concepts and on how the client's organization specifically operates. 

• Represent the domain function in business reviews and steering conversations with the client, so platform decisions are grounded in telecom reality rather than generic SaaS assumptions. 

• Build reusable playbooks, glossary, and onboarding material that let this domain-support model be replicated for other telecom accounts. 

Must-Have Skills & Experience 

• 5–8 years in the telecom industry — with a CSP/MVNO, a telecom systems integrator, a telecom BSS/OSS product company, or a telecom-focused consulting practice. 

• Strong working knowledge of telecom BSS/OSS fundamentals: billing/charging, subscription and bundle management, order-to-cash, partner/channel commission structures. 

• Working knowledge of the telecom regulatory landscape as it touches enterprise telecom services — licensing basics, KYC, data handling norms. 

• Direct exposure to telecom go-to-market: enterprise sales motion, channel/distributor ecosystems, and how connectivity is bundled with cloud and hardware. 

• A track record spanning both the technical/cloud side and the business/GTM side of telecom — for example, prior experience within a Cloud & SaaS practice, a cloud product management function, or an enterprise IT organization inside a telecom operator, rather than purely a delivery-side background. 

• Excellent stakeholder management and requirement-elicitation skills — genuinely comfortable being the translator between a telco's business team and a software engineering team, not just a note-taker. 

• Prior hands-on exposure to a BSS/OSS or telecom billing platform (e.g. Amdocs, Netcracker, Comviva, Subex, CSG, Sterlite, Openet, TCS HOBS) or direct telco-side experience in product, enterprise business, or partner management. 

Nice-to-Have 

• TM Forum certification (Business Process Framework/eTOM, Open APIs). 

• Certified Scrum Product Owner (CSPO) or equivalent Agile product-ownership certification. 

• An MBA or formal product/marketing management education, especially if paired with hands-on telecom or cloud product experience. 

• Exposure to Microsoft CSP/NCE, AWS or Google Cloud reseller/marketplace programs. 

• Hands-on exposure to enterprise IoT or 5G monetization use cases. 

• Understanding of how a telecom operator's own enterprise IT or cloud/SaaS practice function evaluates and adopts platforms like billing, OSS, or CRM. 

• Prior experience mentoring or leading a small analyst team. 

Education 

Engineering Graduate / MBA or equivalent qualification with mandatory experience in the Telecom domain.