Senior TechOps Engineer

Job Summary

Position: Sr. TechOps Engineer

We are looking for a Jira Administrator with strong TechOps fundamentals to architect and implement a centralized request management framework in Jira. The role requires hands-on experience with Jira administration, automation, and permissions, complemented by core TechOps skills essential for secure, reliable, and scalable system operations.

Experience: 4+ Years

Key Responsibilities and Duties

• Jira design and configuration: Design and configure a centralized landing page/dashboard in Jira for request intake.
• Jira design and configuration: Create and manage Jira boards with tailored JQL filters.
• Jira design and configuration: Manage custom workflows, issue types, fields, and screens to support the request lifecycle.
• Automation and request routing: Develop and implement Jira Automation rules to direct requests based on defined routing criteria (e.g., components, labels).
• Automation and request routing: Establish fallback and alert mechanisms for misrouted or failed automation flows.
• Access and permissions: Define user roles and permission schemes for secure and scoped access across groups.
• Access and permissions: Set up board-level access controls and validate role-based restrictions.
• System administration and governance: Perform system health checks, troubleshooting, and regular Jira maintenance.
• System administration and governance: Implement audit logging, change management, and configuration documentation.
• Collaboration and Agile delivery: Collaborate with stakeholders to gather requirements and ensure alignment with project goals.
• Collaboration and Agile delivery: Support sprint planning and delivery with Agile board setup and backlog grooming.
• Integrations: Maintain integration hygiene across Jira, Confluence, and external systems (e.g., CI/CD, monitoring).

Mandatory Skills

• Jira Administration
• Jira Software configuration (projects, boards, workflows, schemes)
• Jira Automation (native and ScriptRunner/Groovy scripting)
• Jira Query Language (JQL)
• Issue security, permission schemes, user/group management

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.