Senior Technology Operations Analyst
Wells Fargo · Bengaluru · onsite · Posted 71d ago
Undisclosed3–8 yrsfulltimeSourced from
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About this role
About this role:
Wells Fargo is seeking a Senior Technology Operations Analyst.
In this role, you will:
- Lead or participate in initiatives and projects within technology operations
- Contribute to planning related to technology operations projects or deliverables
- Analyze moderately complex technology operations issues which require in depth review
- Review and approve release change documents
- Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
- Plan and design, document and enforce escalation policies and procedures
- Provide activity, progress and status reports to management and keeps management posted of any critical issues
- Provide accurate problem identification, ticket documentation, customer and vendor dialogue
- Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
- Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
- Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
- Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
- Contribute to the resolution of complex issues
- Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
- Collaborate with management and teams to handle questions or problems
- Act as a mentor for individuals
Required Qualifications:
- 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Sourced from naukri
Skills
Technical Supportoperations analystFinancial CrimesRisk Identificationservice improvementdeploymentSubject MattertriageRegulatory ComplianceResearchArchitectureoperationscomplianceCustomer Relationships
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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