Senior Technology Business Services Consultant

About this role: Wells Fargo is seeking a Senior Technology Business Services Consultant

In this role, you will:

• Lead or participate in managing and supporting the delivery of technology products services for medium to large business unit clients and contribute to large scale solutions planning related to Technology Business Services
• Review customer information with the technology team
• Implement technical initiatives for complex projects impacting multiple lines of business or across the enterprise
• Lead initiatives for complex projects and work with the technology team to assess customer information and recommend best solutions to the customer
• Conduct research or testing of achieving market environment for innovative business products and services, regulatory or compliance issues and implications of new implementations
• Collaborate and consult with the technology team to resolve issues and provide customers with best possible solutions
• Provide guidance on leveraging new technology

Required Qualifications

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications

• 4+ years of information technology, business services, workforce operations, or equivalent experience demonstrated through work experience, training, military experience, or education.
• 4+ years of experience supporting cross-functional or cross-organizational initiatives.
• Strong written and verbal communication skills, including the ability to clearly document and explain workforce processes and updates across India and U.S. teams.
• Strong attention to detail and experience researching, validating, reconciling, and maintaining data across multiple sources.
• Advanced proficiency with Microsoft Excel, Outlook, Word, and SharePoint.
• Ability to prioritize competing responsibilities, adapt to changing needs, meet deadlines, and support teams across time zones.
• Ability to independently resolve issues and quickly learn workforce processes, systems, and terminology.
• Strong relationship-building and customer-service skills in a matrixed, regulated environment.
• Ability to handle confidential information with integrity.
• Experience supporting workforce management, staffing, hiring, relocation, Early Talent, or internship programs.
• Experience managing high-volume operational requests and shared mailboxes.
• Experience maintaining workforce trackers, communication lists, leadership updates, and SharePoint records.

Job Expectation

• Manage hiring and workforce requests from intake through completion, including data review, routing, tracking, issue resolution, and stakeholder updates.
• Maintain accurate workforce hiring records and reporting across SharePoint, internal technology tracking platforms and Excel through timely entry, validation, reconciliation, and cleanup.
• Coordinate Early Talent Interns, India hiring, onboarding, and relocation activities across managers, program partners, and Workforce Management.
• Support hiring managers and business services leaders across the Technology Infrastructure organizations by addressing inquiries, clarifying processes, and coordinating solutions across India and U.S. teams.
• Support a U.S.-based talent acquisition lead by tracking priorities, preparing workforce updates, coordinating follow-ups, and escalating issues across time zones.
• Build effective cross-cultural partnerships through clear communication, documented actions, and appropriate overlap with U.S. business hours.
• Improve workforce processes, communications, tools, and data quality while maintaining controls and confidentiality.