Senior Technology Business Services Consultant

Job Summary Responsibilities

• Lead or participate in managing and supporting the delivery of technology products services for medium to large business unit clients and contribute to large scale solutions planning related to Technology Business Services
• Review customer information with the technology team
• Implement technical initiatives for complex projects impacting multiple lines of business or across the enterprise
• Lead initiatives for complex projects and work with the technology team to assess customer information and recommend best solutions to the customer
• Conduct research or testing of achieving market environment for innovative business products and services, regulatory or compliance issues and implications of new implementations
• Collaborate and consult with the technology team to resolve issues and provide customers with best possible solutions
• Provide guidance on leveraging new technology

Required Qualifications

• 4+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications

• Masters degree in business administration, Technology Management, or related field.
• 4+ years of progressive experience in technology operations, vendor governance, or strategic planning.
• MS Office Suite, MS Visio, Power BI/Tableau, and advanced analytics platforms.
• Expertise in SOW governance, vendor risk management, and compliance frameworks.
• Executive-level communication, strategic thinking, and stakeholder engagement.
• Demonstrated success in leading enterprise-wide initiatives and influencing C-suite stakeholders.
• Proven leadership in managing global teams and complex stakeholder ecosystems.
• Advanced proficiency in strategic reporting, data visualization, and business intelligence tools.

Job Expectations Strategic Leadership Enterprise Governance (70%)

• Lead enterprise-wide third-party governance frameworks, ensuring alignment with regulatory, risk, and compliance mandates.
• Serve as a strategic escalation point for executive leadership, resolving complex vendor and operational challenges.
• Lead multi-year transformation programs including vendor ecosystem redesign, insourcing strategy, and cost optimization.
• Define and drive strategic vendor engagement models, including preferred partner frameworks, SOW management, Spend Management, Vendor Consolidation and exception governance
• Collaborate with senior IT leaders and partner teams, demonstrating strategic understanding of business needs.
• Work with cross functional teams and understand various tools to obtain the granular level data and share insights; Opportunities/focus area for cost savings
• Adept in building presentations that enable communication of strategic direction across technology.

Organizational Leadership Operational Excellence (30%)

• Drive enterprise process reengineering initiatives to enhance scalability, efficiency, and cost-effectiveness.
• Facilitate governance councils and strategic forums to identify innovation and offshoring opportunities.
• Foster a culture of accountability, innovation, and high performance across global teams.