Senior Technical Writer

Key responsibilities

• Work closely with developers, product managers, and user experience designers to plan and design targeted information experiences in short release cycles.
• Create and maintain technical content for our platform, applications, services, and APIs.
• Build and apply content structures, taxonomies, and metadata that help humans and AI find and understand information easily.
• Use analytics, search logs, chat transcripts, user feedback, and product usage data to identify information gaps and prioritize improvements.
• Apply AI-ready content practices and experiment with AI tools and workflows to improve how information is created, evaluated, and delivered.
• Actively seek and incorporate constructive feedback from peers, leads, and cross-functional stakeholders to iterate on and improve content quality.
  

Required skills and experience

• 5+ years of experience creating content for enterprise software applications.
• Excellent writing and communication skills.
• Strong technical aptitude and ability to adapt or write code samples to illustrate how a feature works.
• Knowledge of content development principles and practices, including information architecture, modular structured content, metadata, and information delivery.
• Understanding of web applications and cloud platforms, such as AWS or Azure.
• Ability to gather information from subject matter experts and learn quickly by experimenting with products and tools.
• A collaborative mindset with openness to feedback, and a desire for continuous improvement.
• Familiarity with core AI concepts such as prompting, grounding, retrieval, and evaluation.
  You do not need to be a data scientist, but you should understand how AI systems retrieve and use content and be able to design content accordingly.
• Comfort working in a distributed global team environment.
  

Preferably, you also have some of the following

• Good understanding of structured authoring, markup languages such as DITA and Markdown, and static site generators, such as Docusaurus.
• Experience working in Git/GitHub.
• Experience working in an Agile environment.
• Experience designing content models, taxonomies, or ontologies for technical content.
• Experience working with documentation or knowledge that feeds AI assistants, chatbots, or advanced search.
• Experience using analytics or evaluation methods to assess content quality, findability, or answer quality.