Senior Technical Writer - SRE / DevOps

About Us:

Marriott International Inc., headquartered in Bethesda, Maryland, USA, was founded in May 1927 by J. Willard Marriott and Alice S. Marriott with a modest nine-seat A&W root beer stand. Guided by the family's leadership and core principles, Marriott International today has grown into a global hospitality giant, operating approximately 10,000 properties and over 30 leading brands in more than 140 countries and territories.

From such humble beginnings to becoming the world's largest hotel company, Marriott International has never stopped searching for inventive ways to serve its customers, provide opportunities for its associates, and grow their business. At Marriott Tech Accelerator center (MTA), Hyderabad, India, Marriott is exploring the world we live in and all its possibilities. At Marriott Tech Accelerator, we are a team of passionate engineering minds dedicated to creating and building cutting-edge solutions that streamline operations and elevate guest experiences.

Marriott Tech Accelerator is an ANSR entity incorporated exclusively for providing services to Marriott International.

Role Title: Senior Technical Writer

Experience: 4+ Years

Employment Type: Full-time

Role Overview:

The SRE Content Writer will create, maintain and improve technical documentation covering Site Reliability Engineering, cloud infrastructure, observability, incident management, automation and platform operations. The role partners with SRE, DevOps, platform and application teams to transform complex engineering knowledge into clear, accurate and actionable content that supports operational excellence, faster onboarding and consistent ways of working.

Role focus: Runbooks | SOPs | Knowledge Articles | Postmortems | Training Content | Reliability Practices

Key Responsibilities:

• Create and maintain technical documentation, runbooks, standard operating procedures, knowledge articles, troubleshooting guides and operational playbooks.
• Develop SRE-focused content covering cloud infrastructure, AWS, Kubernetes, Terraform, Ansible, CI/CD, observability and production operations.
• Document incident-management processes, root cause analyses, blameless postmortems, lessons learnt and reliability improvement actions.
• Work with engineers and subject-matter experts to capture system architecture, operating models, automation workflows and support procedures.
• Translate complex technical concepts into concise, usable content for technical and non-technical audiences.
• Establish documentation templates, writing standards, taxonomy, version-control practices and review cycles across teams.
• Create onboarding guides, quick-start materials, training content and knowledge-transfer assets for engineers and support teams.
• Maintain content in Confluence, SharePoint or comparable knowledge platforms and ensure that published information remains current and discoverable.
• Produce clear guidance on SLOs, SLIs, error budgets, MTTR, MTTD, monitoring, alerting and other reliability practices.
• Partner with application support teams and vendors to document support boundaries, escalation paths, SLAs and issue-resolution procedures.

Required Skills and Experience:

• 4+ years of experience in technical writing, technical content development, SRE, DevOps, infrastructure documentation or a related discipline.
• Demonstrated ability to create high-quality runbooks, SOPs, knowledge-based articles, process guides and training material.
• Strong understanding of SRE principles, production operations, incident management and service reliability.
• Working knowledge of AWS, Kubernetes and Infrastructure as Code concepts, including Terraform and Ansible.
• Content creator with AWS/ Azure/GCP & SRE DevOps experience must have.
• Experience in video scripts and technical documentation is must have.
• Familiarity with observability platforms such as Dynatrace, Splunk, Grafana, Prometheus or ELK.
• Excellent written communication, information-structuring, editing and stakeholder-interviewing skills.
• Ability to collaborate across engineering, operations, application-support and business teams.
• Experience with enterprise documentation platforms such as Confluence, SharePoint or similar tools.

Good to Have:

• Hands-on exposure to SRE, DevOps, cloud operations or production support.
• Experience documenting CI/CD pipelines, Infrastructure as Code, automation and self-healing workflows.
• Knowledge of ITIL practices covering Incident, Problem, Change and Knowledge Management.
• Experience using AI-assisted content-authoring, content-quality or knowledge-management tools.
• Ability to create or refine architecture diagrams, process flows and visual learning assets.

Preferred Qualifications:

• Certification or formal learning in Technical Writing, AWS, ITIL, SRE, DevOps or a related field.
• Experience supporting enterprise-scale cloud, platform or infrastructure environments.
• Understanding of security, compliance and documentation-governance requirements.

Education:

• Bachelor's degree in computer science, Information Technology, Technical Communication or a related discipline, or equivalent professional experience.