Senior Technical Trainer

• Training Delivery & Execution
  
• Conduct hands-on, instructor-led, and virtual training sessions on technical troubleshooting, component diagnostics, repair techniques, and safe installation of home appliances.
• Delivering and continuous improvement of technical training programs for domestic appliances (e.g., refrigerators, washing machines, HVAC, SHA,Cooking equipment, dishwashers).
• Train staff on electrical schematics, PCB troubleshooting, sealed refrigeration systems, inverter technologies, and smart home/IoT features.
• This role equips field service technicians, call center agents and internal teams with the hands-on technical skills and product knowledge required for effective diagnostics, repair, installation, and customer support.
• Reduction of Repeat Repair calls(RR) , Repeat part Demand (RPD) ,Multiple Part Demands(MPD), NTF(No Trouble Found).
• Increase in CES ( Customer Experience Score)

• Curriculum & Content Development
• Design comprehensive technical manuals, training modules, interactive e-learning content, video tutorials, and job aids.
• Translate complex engineering specifications into easy-to-understand training materials.

• Knowledge & Skill Assessment
• Develop evaluation methods, practical tests, and certification programs to measure technical competency among service networks.
• Track and report training metrics, post-training performance, and completion rates.

• Cross-Functional Collaboration
• Work closely with Product Engineering, Quality Assurance, and Field Service teams to stay updated on product updates, engineering changes, and frequent field failures.

Required Qualifications & Skills

• Experience: 35+ years of experience in field service, technical support, or technical training specifically within the consumer electronics or major home appliances industry.

• Technical Expertise: Deep knowledge of electro-mechanical systems, thermodynamics/refrigeration, hydronics, motors, control boards, and safety compliance (e.g., handling flammable refrigerants like R600a).

• Communication: Strong presentation, public speaking, and technical writing capabilities.

• Tools & Software: Proficiency with diagnostic equipment (multimeters, leak detectors, recovery pumps), LMS (Learning Management Systems), and authoring tools (Articulate, Captivate, or similar).

• Education: Associate's degree, Trade Certification, or Bachelor's degree in Electrical/Mechanical Engineering or a related technical field.

Interested candidates can contact on,

Contact no: [phone removed]

Email ID: [email removed]