Senior Technical Support Specialist
Infinite HR Solutions · Bengaluru · onsite · Posted 36d ago
Undisclosed9–12 yrsfulltimeSourced from
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About this role
ICS Grade: E5
Experience: 9-12 Years
Role Overview
Provide strategic leadership for Release Management services across enterprise customer environments. Drive technology direction, operational transformation, customer success, and organizational capability development while serving as the highest level of technical and business escalation.
Core Responsibilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Experience: 9-12 Years
Role Overview
Provide strategic leadership for Release Management services across enterprise customer environments. Drive technology direction, operational transformation, customer success, and organizational capability development while serving as the highest level of technical and business escalation.
Core Responsibilities
- Define technology strategy, service roadmap, and operational standards for Release Management services.
- Lead large-scale customer transformation, modernization, and migration initiatives.
- Act as the executive escalation point for critical customer and business issues.
- Build organizational capability through mentoring, succession planning, and continuous service improvement. Technical Skills
Avaya UC (Aura 8.x and Above): CM, SM, SMGR, AES, AADS, IX Messaging
Contact Center: AAEP, CMS, Verint WFO, Experience Portal
Enterprise Platforms: SBC, ESXi, KVM
Infrastructure Automation: Linux, Python, Shell, PowerShell, Azure, AWS
Core Competencies: Technology Strategy, Technical Governance, Architecture Oversight, Operational Excellence, Innovation Automation
Key Competencies- Stakeholder Management
- Customer Success Escalation Management
- Training Development
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationCMSTechnical SupportRelease ManagementManager Technologystrategic leadershipPythonStakeholder ManagementoperationsLinux
About Infinite HR Solutions
Infinite HR Solutions
HiringGlobal B2B Stablecoin Processor
25
employees
2024
2 years old
Bangalore / Bengaluru, Karnataka
India
₹13.8L PA avg
Avg at Infinite HR Solutions
About
Infinite is a global technology solution provider headquartered in Rockville, Md. The company provides business technology solutions and product engineering services for telecom, hi-tech, healthcare, media entertainment, insurance, banking financial services, retail, public sector, travel and transport, and government. With the proprietary frameworks, platforms, accelerators, and domain experts, Infinite has been solving challenges for Fortune 1000 companies since 2001. Core service offerings include business transformation, digitalization, cloud services, application development management services, quality engineering and assurance, product/platform engineering, and infrastructure services.
Industries
FinanceFinTechPayments
Employee ratings
10 reviews
3.2/ 5
Culture
3.0
Career growth
2.3
Work-life
3.3
Employees rate it well for
Compensation & Benefits33Work-Life Balance33
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