Senior Technical Support Executive
Vymo Technologies · Bengaluru · onsite · Posted 56d ago
Undisclosed3–5 yrsfulltimeSourced from
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About this role
Job Summary
What You Will Do
Experience Fluency
Mindset Core Traits
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
As a Technical Support Engineer, you will support core products like our Lead Management System (LMS) and Intelligent Interventions, which dramatically improve the productivity and effectiveness of enterprise sales teams. These products power our "Personal Assistant" app, automating salesforce activities using cutting-edge location-based technology and intelligent routing algorithms.
Our platforms collect and process millions of daily interaction data points. You will be responsible for ensuring these products run reliably in production by monitoring system health, debugging complex issues, investigating root causes, and ensuring a seamless experience for our BFSI customers across the Insurance, Lending, and Collections verticals.
What You Will Do
- Production SRE Monitoring: Maintain production system reliability; configure and monitor health metrics, alerts, and dashboards to proactively isolate anomalies.
- Deep-Dive Debugging: Trace, reproduce, and isolate complex technical issues across application layers, logs, APIs, and databases to identify true root causes.
- Incident Management: Own production incidents end-to-end; log, track, and resolve tickets while providing clear, structured updates via Jira or Freshdesk.
- Cross-Functional Collaboration: Partner closely with Engineering, QA, and Product teams to deploy fixes, validate data, and escalate critical bugs within an Agile/Scrum framework.
- Stakeholder Communication: Articulate technical root causes, impact assessments, and resolution statuses clearly to both internal technical teams and external enterprise client stakeholders.
Experience Fluency
- Production SRE Observability: 3-5 years of hands-on experience supporting enterprise SaaS web/mobile products. Competency using Kibana for log parsing, Grafana for metrics monitoring, and APM platforms (Datadog, New Relic) for tracing production issues.
- Database Infrastructure Mastery: Strong SQL skills with the ability to write complex queries for deep debugging and transactional data validation across relational databases. Comfortable navigating Linux/Unix command lines and terminal tools (e.g., PuTTY) for server-level debugging.
- API Distributed Systems: Practical experience debugging and validating RESTful APIs using tools like Postman or Insomnia. Foundational familiarity with version control (Git) alongside exposure to Kafka, message queues, or event-driven distributed architectures.
- Domain Automation Tooling (Preferred): Basic scripting skills (Python, Java, or Node.js) to build automation or internal debugging tools. Prior exposure testing geo-analytic applications (routing, maps) or working within the BFSI/sales-tech domain.
Mindset Core Traits
- High-Agency Problem Solving: A natural passion for deconstructing messy technical failures. You treat every production ticket as an investigative puzzle, tracing issues across logs, APIs, and databases to deliver a rigorous Root Cause Analysis (RCA).
- Extreme Ownership Customer Focus: Deeply committed to delivering exceptional customer experiences through highly responsive issue resolution. You take personal accountability for critical production incidents, driving them relentlessly across QA and Engineering teams until fully resolved.
- Collaboration Clear Articulation: Excellent written and verbal communication skills. Ability to clearly translate complex technical anomalies, impacts, and fix-timelines into structured updates for both internal development teams and external enterprise clients.
- Continuous Learning: Intensely curious, highly adaptable, and eager to master new infrastructure tools, product updates, and scripting languages to automate repetitive workflows.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationDatadogGrafanaAgilefreshdeskDistributed SystemsapisArticulateAutomatingdebugging toolsApmbfsiBuild AutomationComplex QueriesdebuggingCommunication SkillsEnterprise SalesAlgorithmsData ValidationGIT
About Vymo Technologies
Vymo Technologies
Software Product
2013
13 years old
Sunnyvale
US
₹15.6L PA avg
Avg at Vymo Technologies
About
About our Company: Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact. As we scale globally, were building a strong team and with robust systems to support rapid growth across functions.
Industries
Software ProductInternetAnalytics & KPOIT Services & Consulting
Employee ratings
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Culture
2.1
Career growth
1.9
Work-life
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