{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Support Executive (IAM)","description":"

We're Hiring | Senior Technical Support Executive (IAM)

Location: Chandigarh (Work from Office)
Shift: 6.30 PM to 2.30 AM
Experience: 4-5 Years

This is a Senior Technical Support Executive (L2) role with Trantor in Chandigarh (Work from Office). You'll provide L2 support for enterprise customers using Ping Identity solutions. Your responsibilities include troubleshooting authentication, SSO, MFA, and access-related issues, analyzing logs, identifying root causes, and supporting products like PingFederate, PingID, PingOne, PingAccess, and PingDirectory. You'll also act as an escalation point for the L1 team and work closely with engineering teams to resolve complex issues. We're looking for candidates with 45 years of IAM/Technical Support experience and good knowledge of SSO, SAML, OAuth, OIDC, LDAP, and customer support.\"

Key Skills:
Identity & Access Management (IAM)
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
SAML 2.0, OAuth 2.0, OpenID Connect (OIDC)
LDAP, SCIM
Active Directory & Microsoft Entra ID
SSL/TLS, DNS, HTTP/HTTPS
Log Analysis & Troubleshooting

Mandatory Experience:
• Ping Identity (PingOne, PingFederate, PingAccess, PingID, PingDirectory)
• Okta, CyberArk, ForgeRock
• ServiceNow, Jira, Zendesk
• REST APIs, JSON, PowerShell, Bash, or Python

","datePosted":"2026-06-29T00:00:00.000Z","validThrough":"2026-08-28T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"1598496"},"url":"https://myjobb.ai/jobs/senior-technical-support-executive-iam/1598496","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Trantor","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vdHJhbnRvci1vcmlnaW5hbC5qcGc.webp","sameAs":"https://www.trantorinc.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chandigarh","addressRegion":"Chandigarh","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":700000,"maxValue":1000000,"unitText":"YEAR"}}}