REMOTEFULLTIME
Senior Technical Support Engineer - Telephony
Talkdesk
Remote · remote · Posted 27d ago
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Section · 01
About this role
Job Summary
Talkdesk is seeking a Sr. Technical Support Engineer who thrives at the intersection of deep technical troubleshooting and high-level customer consulting. In this role, you aren t just closing tickets; you are a strategic partner to our clients, an advocate for their needs internally, and a developer of tools that make our entire support engine run smoother.
You will be the bridge between our customers and our Engineering, Product, and Professional Services teams, ensuring that complex technical challenges are met with elegant, scalable solutions.
Key Responsibilities
Technical Leadership & Triage
Efficiency & Innovation
Customer Advocacy & Success
Qualifications
Must-Have Requirements
Nice-to-Have Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About Talkdesk
Talkdesk
IT Services & Consulting
1001-5000
employees
2011
15 years old
San Francisco
US
About
Industries
Employee ratings
7 reviews
Culture
3.5
Career growth
2.5
Work-life
3.3
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