Senior Technical Project Manager - B2B SaaS

Roles & Responsibilities:

- Work closely with Program Managers, Customer Success Managers, and Associate Project Managers to execute multiple projects concurrently for customers.

- Understand business objectives, define project scope, and create project plans with clear timelines, milestones, and deliverables.

- Monitor and report on all aspects of the project, including project health, progress, risks, dependencies, and deliverables.

- Identify deviations from the project plan and take timely corrective actions to ensure successful delivery.

- Regularly lead internal and customer-facing meetings to maintain project momentum and ensure stakeholder alignment.

- Identify, assess, and manage project risks and dependencies and develop mitigation plans.

- Manage project governance structures and ensure adherence to project management best practices.

- Work closely with internal and external stakeholders across functions and geographies to execute project activities seamlessly.

- Manage projects involving enterprise customers across multiple countries or regions and coordinate with distributed delivery teams.

- Understand complex technical issues, work with relevant technical teams to develop resolution plans, and track issues through closure.

- Manage project scope, timelines, deliverables, and customer expectations throughout the project lifecycle.

- Identify gaps in processes and implement best practices to improve project delivery efficiency.

- Document lessons learned and stakeholder feedback and incorporate learnings into future projects.

- Ensure projects deliver measurable business outcomes and meet agreed customer objectives.