Senior Technical Program Manager

At CLEAR(formerly known as ClearTax)

We are on a mission to simplify financial lives for all Indians. We make delightful tax-based SaaS and financial service products for businesses and individuals which helps them save money and time. We are trusted by over 6 million Indians, more than 50,000 tax professionals, 1 million small businesses and 3,000 large enterprises. For small and large businesses, our product suite covers invoicing, GST, a range of managed services and credit. For tax professionals, we offer comprehensive GST, Income Tax and TDS solutions.

For individuals, we offer tax and wealth management solutions. With this Series C round, we have raised $140 million in equity capital since inception. We have built rich platforms for GST, e-Waybill, e-Invoicing, ITR and TDS much ahead of the curve in Indias business digitization journey.

We now see a material part of our country's trade with $200B worth of invoices flowing every year. It is still day one for us as our goal is to scale 10x to 6 million businesses. For the same, we are going mobile-first for all our customer segments and building credit, payments, insurance, network and business discovery engines on our core platform. Now we are on a mission to cater to the clients across the globe in e-invoicing, reconciliation which will help companies compliant to the local tax regulations.

Our investors include Y Combinator, Composite Capital, Elevation Capital, Sequoia Capital, Founders Fund, Stripe and Kora Capital. About the Role We are seeking a Technical Program Manager to join Clear. The Technical Program Manager will be responsible for managing projects and programs, from conception to delivery. This role requires a technical background, as well as the ability to collaborate with cross-functional teams. The ideal candidate will have experience working in a SAAS environment, and a strong track record of managing complex technical projects. They will be able to translate technical concepts to non-technical stakeholders and have excellent communication and interpersonal skills.

Responsibilities (What you'll be expected to do)

• Work with cross-functional teams to plan and execute complex technical projects.
• Develop and maintain project plans and documentation.
• Identify and manage project risks and issues; and suggest feasible solutions.
• Act as a liaison between technical and non-technical stakeholders.
• Work with product and engineering teams to prioritize feature development or resolve any product bugs.
• Manage communication with external vendors and partners in case any.
• Hands-on with data analysis; tracking usage metrics etc.
• Closely work with Account Managers and Customer Success manager for project deliverables
• Develop the integrated solution with ERP and demonstrate it to customers
• Handling multi-vendor projects, budgeting, and global teams, ensuring quality and efficiency.
• Enable seamless and secure data exchange and interoperability across diverse platforms and applications.

Specialties

• Project management
• Delivery Management
• Team Management
• Business solution architecture

Preferred Qualifications And Skills

• 10-15 years of technical project management experience
• Experience in functional or technical roles in implementation of large ERP systems is a plus
• Experience working with clients in the technology or SaaS industry is preferred
• Experience working with international(GCC or Europe or NA) clients is preferred
• Independent thinking with keen problem solving skills
• High organization and prioritization skills
• Excellent verbal, written and interpersonal skills
• Willingness to take hands-on approach in managing client needs wherever required