Senior Technical Product Manager
Kapture Crm · Bengaluru · onsite · Posted 33d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
At Kapture CX, we are looking for a Senior Technical Product Manager in our Customer experience Management Team.
Who are we
Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
What is this role all about
We are seeking a Delivery Product Manager to support end-to-end execution of AI delivery
projects. This role acts as the link between the client, delivery, and product
teams-responsible for ensuring smooth implementation, issue resolution, and alignment
with the overall AI product ecosystem.
Sounds interesting
Here s a more detailed description of what you will do in this role:
- Review project plans to identify any gaps in deliverables, timelines, or dependencies.
- Provide solution recommendations for custom client requirements or new use cases.
- Participate in client discussions as a product expert, ensuring clarity on capabilities and
solution design.
- Collaborate with backend and tech teams to troubleshoot and resolve project-related
technical issues.
- Work with other product teams to align deliverables with the broader AI delivery
roadmap.
- Track and report progress across ongoing engagements and escalate risks proactively.
- Document product feedback and insights from delivery to help prioritize future
enhancements.
This is a Bangalore based role . We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
What does success look like in this role
You consistently deliver smooth client experiences, drive product adoption, manage relationships, resolve issues before they escalate, and help customers fully leverage Kapture s platform to achieve measurable business impact.
What would make you a good fit for this role
Here are the basic requirements:
- 3-6 years of experience in product delivery, product management, or project coordination
roles, preferably within a SaaS or AI-led environment.
- Strong functional understanding of enterprise SaaS products, API integrations, and data
flows.
- Excellent communication and problem-solving skills; comfortable interacting with both
clients and technical teams.
- Ability to organize, prioritize, and execute multiple projects simultaneously.
- Experience working with cross-functional teams in dynamic, evolving environments.
- Technical Understanding: Good understanding of APIs, system integrations, databases,
and basic coding concepts. Ability to work closely with development teams, understand
technical requirements, and support solution delivery.
What are the most critical skills for this role
- You take ownership and think proactively about client success and platform adoption & optimization.
- You have a strong problem solving and debugging mindset - inspecting logs, tracing errors, and identifying root causes quickly.
- You are proficient with modern tech stacks and monitoring tools like Kafka, Grafana, and Sentry (or similar).
- You communicate technical concepts clearly and in a structured manner to both technical and non-technical stakeholders.
You will have an advantage if you:
- Exposure to AI/ML-driven use cases, automation tools, or CRM platforms.
- Experience in client implementation or delivery roles within enterprise SaaS.
Why should you be interested
Here s what you will gain from this role:
- An opportunity to work at the intersection of technology, clients, and business impact. Strong leadership growth path across multiple functions
- Chance to work with the biggest brands and top leaders
- Hands-on exposure to large-scale CX automation and AI-powered platforms.
- Collaboration with highly skilled product, engineering, and customer success teams.
- Strong growth opportunities in a fast-scaling global SaaS organization, along with competitive compensation and performance-linked rewards.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ExperienceAutomationcrmIssue ResolutionProduct EngineeringcodingdebuggingBackendSAASProduct Management
About Kapture CX
Kapture Crm
Software Product
450
employees
2014
12 years old
Bangalore/Bengaluru, Karnataka
India
About
Kapture CRM delivers a mobile-first, cloud-based business automation platform, integrating sales and customer service for various industries to enhance operational efficiency.
Industries
Software ProductMedia & Entertainment / PublishingIT Services & Consulting
Employee ratings
240 reviews
3.3/ 5
Culture
3.2
Career growth
3.1
Work-life
3.4
Employees rate it well for
Work Life Balance33Work Culture26Learning24Senior Management21Career Growth16
Find them on