BENGALURU · FULLTIME
Senior technical process executive
Infosys BPM
Bengaluru · onsite · Posted 5d ago
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Undisclosed1–2 yrsfulltimeBengaluru
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Section · 01
About this role
Roles & Responsibilities
Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers' issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customer's time Good time management, ensuring all contacts with customers add value Work from OfficeAdditional ResponsibilityMust to adhere and non-negotiables: Excellent in communication Need to work on US shift timings. Need to complete specific and dedicated training programs set by the client. 24*7 , flexible shifts 100% WFO , no hybridEducational RequirementGraduatePreferred SkillsCustomer Service->Technical->Regular - Service Desk-> Voice->Chats->email ChatsService LineBPO Service Line
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Section · 02
Skills
Customer ServiceVPNServicenowActive DirectoryTicketing ToolsCloud Computingmicrosoft officetraining programsO365Computer NetworkscloudOperating SystemsCommunication Skillsticketingtime managementbpoTechnical Process
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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