MYSURU · FULLTIME
Senior Technical Process Executive
Infosys BPM
Mysuru · onsite · Posted 33d ago
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Undisclosed1–5 yrsfulltimeMysuru
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Section · 01
About this role
Roles ResponsibilitiesService Desk JD
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own resolve customersissues independently, thoroughly efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Preferred Qualifications: Any Graduate
Educational RequirementBachelor of Arts
Preferred SkillsCustomer Service
Service LineBPO Service Line
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , flexible shifts
- 100% WFO , no hybrid
Preferred Qualifications: Any Graduate
Educational RequirementBachelor of Arts
Preferred SkillsCustomer Service
Service LineBPO Service Line
Sourced from naukri
Section · 02
Skills
Customer ServiceVPNServicenowActive DirectoryTicketing ToolsCloud Computingmicrosoft officetraining programsO365Computer NetworkscloudOperating SystemsCommunication Skillsticketingtime managementbpoTechnical Process
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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