PUNE · FULLTIME
Senior Technical Process Executive
Infosys BPM
Pune · onsite · Posted 40d ago
Sourced from
Undisclosed1–3 yrsfulltimePune
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Section · 01
About this role
Roles Responsibilities
- Analyze, design, and implement business and technical processes to improve efficiency and productivity.
- Identify bottlenecks, inefficiencies, and areas for improvement, and propose actionable solutions.
- Monitor and measure the effectiveness of process changes, making adjustments as needed.
- Ensure compliance with industry standards, organizational policies, and regulatory requirements.
- Provide front-line support for technical issues, including VPN, drivers, O365, Active Directory, and cloud computing-related queries.
- Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to track and resolve client or internal issues.
- Troubleshoot and resolve problems independently, ensuring timely and thorough solutions.
Graduate
Service LineBPO Service Line
Sourced from naukri
Section · 02
Skills
VPNServicenowActive DirectoryTicketing ToolsCloud ComputingO365cloudticketingbpocomplianceTechnical Process
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
Salary2773Work Environment1236Job Security1220Work Culture1197Senior Management830
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