Senior Technical Process Executive
Infosys BPM · Hyderabad · onsite · Posted 47d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles & Responsibilities
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
Productivity applications like Microsoft office tools.
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customersissues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customers time
Good time management, ensuring all contacts with customers add value
Work from Office
Must to adhere and non-negotiables:
Excellent in communication
Need to work on US shift timings.
Need to complete specific and dedicated training programs set by the client.
24*7 , flexible shifts
100% WFO , no hybrid
Preferred Qualifications: Any Graduate
Educational Requirement
Graduate
Preferred Skills
Customer Service->CS-Service Desk/ Voice
Service Line
BPO Service Line
Must to adhere and non-negotiables:
Preferred Qualifications: Any Graduate
Educational Requirement
Graduate
Preferred Skills
Customer Service->CS-Service Desk/ Voice
Service Line
BPO Service Line
Sourced from naukri
Skills
Customer ServiceVPNServicenowActive DirectoryTicketing ToolsCloud Computingmicrosoft officetraining programsO365Computer NetworkscloudOperating SystemsCommunication Skillsticketingtime managementbpoTechnical Process
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
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